Remote assistance for software and training—no office visit required.
ACE IT online support delivers fast answers without requiring a visit to our Gandhi Nagar office—ideal for clients and students across India.
Submit queries through the contact form, email info@aceit.in, or WhatsApp with your registered mobile number for automatic profile lookup.
Software clients receive a dedicated support portal login to raise tickets, attach screenshots, and download patch notes.
Screen-sharing sessions scheduled at your convenience walk through new features or data entry steps in your live environment.
Version update notifications arrive by email with summary of fixes, new modules, and any required database migration windows.
Documentation wiki includes installation guides, backup restore steps, and GST rate change procedures for billing products.
Video tutorials for School ERP, restaurant billing, and student portal reduce repetitive how-to calls for your staff.
Online support covers configuration changes that do not need code customization—reports, users, fees, and master data.
Customization requests are quoted separately with timeline after business analysis call with project manager.
Students access online support for course material links, batch timing changes, and certificate name corrections.
Payment gateway and SMS integration issues escalated to integration specialists with vendor liaison if needed.
SSL, domain, and hosting support bundled when ACE IT manages your annual infrastructure package.
Security best practices shared quarterly: password policy, admin access review, and backup test reminders.
Business hours chat targets sub-hour response; after-hours critical issues routed to help desk on-call engineer.
Satisfaction rating on ticket close helps maintain service quality across support shifts.
API and mobile app partners receive developer documentation and sandbox credentials for testing integrations.
Bulk training for your team on support portal usage included during ERP go-live week.
No charge for defect fixes under valid warranty or AMC; enhancement work estimated transparently before start.
We encourage self-service first—FAQ and knowledge base resolve many questions instantly at midnight.
Online support is not a call center script—it is direct access to people who built and maintain your software.
Start a conversation today and experience responsive technical partnership from ACE IT.
Open Support Request